Difficult conversations / Douglas Stone

Public ISBD Titre : Difficult conversations : how to discuss what matters most / Type de document : texte imprimé Auteurs : Douglas Stone ; Bruce Patton ; Sheila Heen Mention d'édition : Revised edition. Editeur : Penguin Books Année de publication : 2010 Importance : 315 p. ISBN/ISSN/EAN : 978-0-670-92134-8 Index. décimale : 158.2 Relation avec autrui : famille, amis, étrangers Résumé : "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ' Decipher the underlying structure of every difficult conversation ' Start a conversation without defensiveness ' Listen for the meaning of what is not said ' Stay balanced in the face of attacks and accusations ' Move from emotion to productive problem solving"-- Difficult conversations : how to discuss what matters most / [texte imprimé] / Douglas Stone ; Bruce Patton ; Sheila Heen  . -  Revised edition. . - Penguin Books, 2010 . - 315 p. ISBN : 978-0-670-92134-8 Index. décimale : 158.2 Relation avec autrui : famille, amis, étrangers Résumé : "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ' Decipher the underlying structure of every difficult conversation ' Start a conversation without defensiveness ' Listen for the meaning of what is not said ' Stay balanced in the face of attacks and accusations ' Move from emotion to productive problem solving"--

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